Return Policy

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RETURN AND CANCELLATION POLICY

 

Dear valued customer,

Please read the following return policy carefully before purchasing. We understand it’s hard to trust a product that sounds too good to be true. That’s why, if there is any defect with your purchase, we’re proud to offer you back in-store credit for the same amount you purchased or resend your product defect-free. To obtain your in-store credit, please follow the steps below:

 

How to Claim Your In-Store Credit:

To be eligible to claim in-store credit, individuals must have purchased from Neith | Neith Sports online store and be able to provide a valid Neith | Neith Sports order number.

Please send an email to support@neithsports.com | Neith Sports providing your name, order number, and a description and/or photos of the issue with your product. A customer care representative will get back to you within 24 hours to process your case.

If your in-store credit request is granted, it will be issued in the form of a unique code customized to you that may only be used once.

Be on the lookout – your In-Store Credit Code will be sent to you via email through support@neithsports.com | Neith Sports.

** Please note that we only accept In-Store Credit Requests within 72 hours from the delivery date of your purchase. After 72 hours, we would not be able to accept any refund request.

 

4-Hour Cancellation Policy [Except for the emergency products ]

At Neith | Neith Sports, we know sometimes people change their minds or mistakes happen. That’s why, if you change your mind within 4 (four) hours after purchasing an item we will cancel it free of charge. Using the subject line “Cancellation,” please email support@Neith | Neith Sports with:

– Your Order Number

– Reason for Cancellation

* For Emergency Products – the cancellation time is within 1 (one) hour You must inform cancellation within 1 (one) hour of Purchase.

List of Emergency Products (It’s a dynamic list and updated periodically):
KN95 MASK | PURA MASK

We will then cancel your order and your money will be returned to you within 2-5 business days.

* After we have processed your order, generate a tracking number and shipment procedure start – we are unable to accept any cancellation.

 

Thank you!

Again, thank you for choosing us!

– Neith | Neith Sports

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